1. Who makes your products?
I’m a one woman show here: Every single detail made into your bag is made and chosen by me: from buying leathers mainly from Italy and some locally, to choosing the perfect materials and hardware for your bag, to drawing and cutting patterns/fabrics, interfacing and other structure materials, to sewing your bag, modeling it, photographing it and then bringing it to this shop; where I try my best to describe and show you the wonderful product you’re about to own. I sure hope you’ll be delighted to wear something unique that I made with lots of love and effort.
2. What type of material options do your handbags offer?
I currently work with the best quality leather. Though the sale section does offer other materials used in past collections.
3. What payment options do you offer?
I offer PAYPAL as a payment option. It’s easy and totally secure. You can use it even if you don’t have a paypal account. You can either sign up for an account or click on Check Out and click on the blueprint below the login details that says: Pay with a credit card / I don’t have a paypal account and follow the instructions. Please do feel free to contact me if this isn’t clear enough; I’ll be happy to help as quick as possible.
4. How does shipping work?
I offer free shipping worldwide for all orders. Shipping happens within 1 or 2 business days of payment through Israel Post. Orders of $200 and up are shipped using EMS which takes 3 to 5 business days for delivery. Orders of $199 and below are shipped using ECO post which takes approximately one week for delivery. Custom fees and taxes are the customer’s responsibility. Please be kind with custom delays, this situation doesn’t happen often but it’s unfortunately out of my control.
Germany Post takes 5 to 6 weeks to deliver. This is how the Germany post operates. f you’re interested in using FEDEX or DHL please let me know.
Please note: I will only ship to the address stated in your PayPal account. You’re welcome to edit the address before making the purchase and changing it back afterwards if you wish. This is just part of the seller’s protection.
5. Can I purchase a product as a gift?
I love taking care of special occasions! I will wrap your product nicely with any personalized note for that beloved person.
6. Do you offer custom bags?
Yes, all new products (Small Leather Goods and The Royal Collection) can be made in different colors (leather only). Just go ahead and ask. The price remains the same. Sale section items are final sales and can not be made again.
7. What if I don’t love what I bought?
I aim to please my customers so it’s very simple! You’re welcome to return it or exchange it. The item needs to be shipped no longer than 7 days after you’ve received it. It needs to be clean, unworn and safely packed for shipment. Please note, you will have to cover the shipping fee to return and/or exchange. Once the product gets back to me, I will proceed with the refund.
All sale items are final (clearance / reduced price items). I can’t offer refunds for them.
8. Do you offer wholesale options?
Yes. The minimum purchase must be 10 items in order to give you wholesale price. Please send me an email and I will provide you with more info.
9. Where else can I buy your products?
I also have an etsy shop. Feel free to check it out
10. Do you have a fan page on Facebook?
Of course I do! And I invite you to join! Keep up to date with my life, work, passions, inspirations, games and products.! I promise you’ll become a loyal follower 😉 https://www.facebook.com/RaquelGonzalezShop/
11. How to care for your leather bag:
Leather care can extend the life of your leather product. Here are some helpful tips on how to protect and treat your purchase:
Always test any cleaning on a hidden or inconspicuous area first! Always blot, never rub as rubbing may spread and deepen the spot! Do not apply heat to stains!
SPOTS, SPILLS AND STAINS
Blot out all excess liquid with a clean cloth or sponge. Let the leather air dry. If using a leather cleaner use product as directed on label.
DUST AND DIRT
Do not wash your leather product with water or any other chemical product. First wipe with a soft, damp cloth then wipe with a soft, dry cloth.
PENCIL, INK MARKS, GREASE, OIL
Gently use an eraser for slight pencil marks. Ink marks, grease and oil are not removable and should be left alone.
HEAT, SUNLIGHT AND RAIN
Prolonged exposure to heat and/or sunlight may dry out the leather, causing it to lose its feel and/or fade the color. If your leather product gets wet, dry with a dry cloth and allow it to air dry.
The slight variations and marks that may appear in the leather are due to the inherent natural characteristics and are not imperfections.
Dry cleaning any bag is highly recommended if necessary.